PRIVACY POLICY

DATA CONTROLLER

Bicester3D operates as the data controller for personal information collected through our website and services. We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.

INFORMATION WE COLLECT

We collect information you provide directly to us, including:

• Contact details (name, email, phone, address)
• 3D model files and project specifications
• Payment information (processed securely via Stripe)
• Communication preferences and correspondence
• Website usage data and analytics

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfill your 3D printing orders
• Communicate about your projects and services
• Provide customer support and technical assistance
• Improve our services and website functionality
• Send marketing communications (with consent)
• Comply with legal obligations

PRINT CHAMBER RECORDINGS

Prints produced on camera-equipped machines are photographed and filmed from inside the print chamber during production. The cameras view only the inside of the print chamber and are not intended to capture people. We use it for quality control, to produce the timelapse video we offer you with your order, and to improve our production processes (legitimate interests / contract performance). Footage is never published unless you choose to create a public share link, and appears in our public gallery only if you additionally choose to feature it — either by ticking the option at checkout or from your order page afterwards; both can be withdrawn at any time from your order page. See our Terms of Service ("Print chamber recordings") for details.

LEGAL BASIS FOR PROCESSING

We process your personal data based on: contract performance (order fulfillment), legitimate interests (service improvement), legal compliance (tax and business records), and consent (marketing communications).

DATA SHARING AND THIRD PARTIES

We may share your information with:

• Payment processors (Stripe) for secure transactions
• Shipping providers for order delivery
• Email service providers for communications
• Analytics providers (Google Analytics) for website improvement
• Legal authorities when required by law

DATA RETENTION

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Order information is kept for 7 years for tax purposes. 3D model files are deleted 30 days after order completion unless requested otherwise.

YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data (subject to legal requirements)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent for marketing

SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

COOKIES AND TRACKING

Our website uses essential cookies for functionality and analytics cookies (with consent) to improve user experience. You can manage cookie preferences through your browser settings.

CONTACT INFORMATION

For privacy-related inquiries, data access requests, or to exercise your rights, contact us at:

CHANGES TO THIS POLICY

We may update this privacy policy periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of the updated policy.