PRIVACY POLICY
Last updated: January 2024. GDPR and UK data protection compliance.
DATA CONTROLLER
Bicester3D operates as the data controller for personal information collected through our website and services. We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.
INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Contact details (name, email, phone, address)
- 3D model files and project specifications
- Payment information (processed securely via Stripe)
- Communication preferences and correspondence
- Website usage data and analytics
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your 3D printing orders
- Communicate about your projects and services
- Provide customer support and technical assistance
- Improve our services and website functionality
- Send marketing communications (with consent)
- Comply with legal obligations
LEGAL BASIS FOR PROCESSING
We process your personal data based on: contract performance (order fulfillment), legitimate interests (service improvement), legal compliance (tax and business records), and consent (marketing communications).
DATA SHARING AND THIRD PARTIES
We may share your information with:
- Payment processors (Stripe) for secure transactions
- Shipping providers for order delivery
- Email service providers for communications
- Analytics providers (Google Analytics) for website improvement
- Legal authorities when required by law
DATA RETENTION
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Order information is kept for 7 years for tax purposes. 3D model files are deleted 30 days after order completion unless requested otherwise.
YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data (subject to legal requirements)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent for marketing
SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
COOKIES AND TRACKING
Our website uses essential cookies for functionality and analytics cookies (with consent) to improve user experience. You can manage cookie preferences through your browser settings.
CONTACT INFORMATION
For privacy-related inquiries, data access requests, or to exercise your rights, contact us at:
Address: Bicester3D, Bicester, Oxfordshire, United Kingdom
CHANGES TO THIS POLICY
We may update this privacy policy periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of the updated policy.