Privacy Policy

1. Introduction

Bicester3D is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

Data Controller: RODA Technology Ltd trading as Bicester3D

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number)
• Billing and delivery addresses
• Payment information (processed securely via Stripe)
• Order history and preferences
• Communication records (emails, support messages)

Technical Information

• IP address and browser information
• Website usage data and analytics
• Uploaded STL files (temporarily stored for processing)
• Device information and preferences

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing orders, providing quotes, and delivering 3D printing services
• Communication: Sending order updates, responding to enquiries, and providing customer support
• Payment Processing: Securely processing payments via Stripe
• Website Improvement: Analyzing usage to improve our website and services
• Legal Compliance: Meeting our legal obligations and resolving disputes

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interest: Improving our services and preventing fraud
• Legal Obligation: Complying with accounting and tax requirements
• Consent: Marketing communications (where you have opted in)

5. Data Sharing and Third Parties

We may share your information with trusted third parties:

• Payment Processors: Stripe for secure payment processing
• Delivery Services: Royal Mail and courier services for order delivery
• Cloud Storage: AWS or similar services for secure file storage
• Analytics: Google Analytics for website usage insights (anonymized)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal data to third parties for marketing purposes.

6. Data Retention

• Order Data: Retained for 6 years for accounting and warranty purposes
• STL Files: Deleted within 60 days unless an order is placed
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: Retained for 26 months (Google Analytics default)

7. Data Security

We implement appropriate security measures to protect your personal data:

• SSL encryption for all data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

8. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: For marketing communications

To exercise these rights, please contact us at hello@bicester3d.co.uk

9. Cookies

Our website uses essential cookies for functionality. We use Google Analytics to understand how visitors use our site, but this data is anonymized and cannot be used to identify you personally.

You can control cookies through your browser settings.

10. International Transfers

Your data may be processed outside the UK/EEA by our cloud service providers. We ensure appropriate safeguards are in place, including adequacy decisions and standard contractual clauses.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website.

13. Contact Us

If you have any questions about this privacy policy or how we handle your data:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.