Terms of Service
Last updated: 8 October 2025
1. Agreement
These Terms of Service govern your use of Bicester3D's website and 3D printing services. By using our services, you agree to these terms in full.
Service Provider: RODA Technology Ltd trading as Bicester3D
2. Services
Bicester3D provides:
- 3D printing services using FDM (Fused Deposition Modeling) technology
- Rapid prototyping and small-batch manufacturing
- Design consultation and file preparation services
- Material selection guidance and technical support
3. Ordering Process
Quote Accuracy
- Instant quotes are estimates based on automated file analysis
- Final pricing may vary if design modifications are required
- We reserve the right to refuse orders that cannot be printed as specified
- Complex designs may require manual review and revised pricing
Order Confirmation
- Orders are confirmed upon payment completion
- You will receive an order confirmation email with details
- Production begins after order confirmation and file validation
4. Prohibited Items
🚫 We Will NOT Print
Weapons & Dangerous Items
- Firearms, firearm components, or ammunition
- Knives, blades, or other weapons
- Explosive devices or components
- Items designed to cause harm or injury
Illegal or Regulated Items
- Counterfeit goods or trademark violations
- Items that violate intellectual property rights
- Gambling devices or components
- Drug paraphernalia
- Items prohibited by UK law
Inappropriate Content
- Sexually explicit items
- Hate symbols or offensive content
- Items promoting discrimination or violence
Safety & Medical
- Medical implants or devices requiring certification
- Items for direct food contact (unless food-safe material specified)
- Pressure vessels or items under high stress
- Safety-critical components without proper disclaimers
Note: We reserve the right to refuse any order at our discretion. If you're unsure whether your design is acceptable, please contact us before placing an order.
5. Intellectual Property
- You retain all rights to your original designs and uploaded files
- You warrant that you have the right to print the designs you submit
- We do not claim ownership of your intellectual property
- Files are stored securely and deleted after the retention period
- You are responsible for ensuring your designs don't infringe third-party rights
6. Quality & Tolerances
Print Quality
- Standard dimensional tolerance: ±0.2mm
- Layer lines and support marks are normal characteristics of FDM printing
- Small surface imperfections may occur and are within acceptable quality
- Parts are inspected before dispatch but minor variations are expected
Structural Integrity
- 3D printed parts are suitable for prototyping and low-stress applications
- Parts may have layer adhesion lines that affect strength
- Not recommended for safety-critical or high-stress applications
- Material properties may vary from injection-molded equivalents
7. Delivery & Collection
Turnaround Times
- Standard turnaround: 2-3 business days from order confirmation
- Express service available for urgent orders (additional charges apply)
- Delivery times are estimates and may vary due to order complexity or volume
- We will notify you of any delays as soon as possible
Collection & Shipping
- Free collection available from our Bicester workshop
- Local delivery available for Oxfordshire area
- UK-wide shipping via Royal Mail with tracking
- Risk of loss transfers upon dispatch/collection
8. Payment Terms
- Payment required in full before production begins
- All prices include VAT where applicable
- Payments processed securely via Stripe
- We accept major credit/debit cards
- Prices are quoted in British Pounds (GBP)
9. Refunds & Returns
Cancellations
- Orders can be cancelled within 2 hours of placement for full refund
- Once production begins, orders cannot be cancelled
- Custom orders are non-refundable once confirmed
Defective Items
- Items significantly outside specified tolerances will be reprinted free of charge
- Report defects within 7 days of delivery
- Photos may be required to assess defect claims
- Normal printing characteristics (layer lines, minor surface variations) are not defects
10. Liability & Disclaimers
⚠️ Important Safety Notice
3D printed parts are intended for prototyping, display, and low-stress applications only. They are NOT suitable for:
- Safety-critical applications
- Load-bearing structural components
- High-temperature applications beyond material limits
- Medical devices or implants
- Food contact without food-safe certification
Use at your own risk. We are not liable for failures in inappropriate applications.
Limitation of Liability
- Our liability is limited to the cost of reprinting or refunding the order
- We are not liable for consequential, indirect, or special damages
- You use printed parts at your own risk and discretion
- Our total liability shall not exceed the order value
11. Data Protection
Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws.
12. Modifications
We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
14. Contact Information
For questions about these terms or our services: