TERMS OF SERVICE

SERVICE AGREEMENT

By using Bicester3D services, you agree to these terms and conditions. These terms constitute a legally binding agreement between you and Bicester3D for the provision of 3D printing services.

We supply services to both consumers (B2C) and businesses (B2B). Some legal rights and remedies differ depending on whether you are acting as a consumer or in the course of business.

These terms apply to every order and exclude any terms the Customer seeks to impose, including terms printed on or referenced in a purchase order, unless we agree to them in writing.

WHO WE ARE (BUSINESS DETAILS)

RODA Technology Ltd, trading as Bicester3D (“we”, “us”, “our”), provides 3D printing and related fabrication services in the UK.

• Contact: legal@bicester3d.co.uk
• Website: bicester3d.co.uk
• Legal entity details: Your invoice/receipt will include our full legal entity name and address. If you need these details in advance (for example for B2B purchasing), email us.

SCOPE OF SERVICE (3D PRINTING)

We provide 3D printing and related fabrication services. We do not design products unless explicitly agreed in writing.

Our service consists of manufacturing physical items based on digital files supplied by the Customer, or through the reproduction of physical geometry where agreed.

Unless stated otherwise in writing, all printed items are supplied as prototypes, not production parts, and are not certified for any regulated, safety-critical, or mission-critical applications.

CAD & DESIGN SERVICES

Where we agree to provide CAD, 3D design, or file-modification work, the following applies in addition to these terms.

Scope and deliverables: Design work is quoted and charged separately from 3D printing, and promotional discounts do not apply to design work. A design quote covers design work only; printing is not included and is quoted separately once the design is finalised, with no obligation to order printing from us. Deliverables are digital design files in the formats agreed in the quote (typically STL and/or STEP), delivered by email. A design is "finalised" when you approve it or when the revisions included in the quote are used up, whichever comes first.

Brief and revisions: We work to the brief agreed at quoting (drawings, dimensions, photos, or written description). The quote includes one round of reasonable revisions within the original brief. Changes outside the original brief, or further revision rounds, are additional work quoted at our prevailing design rate before we proceed.

Your right to cancel (consumers): By paying for design work you request that we begin within the 14-day cancellation period, and you acknowledge that once the work is fully performed you lose the right to cancel. If you cancel before completion, we will refund the price less a reasonable amount for work already done.

Intellectual property: On receipt of full payment, we assign to you the intellectual property rights in the bespoke design we created for you. We retain rights in our pre-existing materials, templates, and general techniques, and may reuse generic knowledge gained. Until full payment, all rights in the design remain ours.

Validation and fitness: We design to your brief, but we are not engineers of record: unless expressly agreed in writing, designs are not certified, structurally validated, or warranted fit for any particular purpose, and you are responsible for testing and validating the design for your application before use. This does not exclude our duty to perform the design work with reasonable care and skill, and nothing in this section overrides the Important legal notes under Warranty and Liability. Reference materials you supply (drawings, photos, physical items) are handled as described in the customer-supplied physical objects section.

Design files and retention: We aim to keep delivered design files for up to 12 months from delivery, but we do not guarantee retention for any period and files may be deleted sooner. Please keep your own copy of any file you may need again; we cannot guarantee we can re-supply one.

Timescales: Design timescales are estimates, not guarantees.

CUSTOMER RESPONSIBILITIES (FILES, DESIGN, END USE)

The Customer is solely responsible for the design, geometry, function, tolerances, and safety of any submitted files; material selection and print orientation settings (where selectable); the suitability of the printed item for its intended use; and compliance with relevant laws and regulations regarding use of the printed item.

We do not verify or validate design intent, structural performance, dimensional tolerance requirements, safety characteristics, load-bearing capacity, or chemical/thermal suitability unless expressly agreed in writing.

Every order must meet our Minimum Design Requirements for the process you select. Those requirements, and what happens when a design falls short of them, are set out in the Minimum Design Requirements section below.

You must not upload or request fabrication of items that are illegal or infringing; safety-critical (for example brakes, steering components, medical implants, firearms); intended for regulated industries without certification; or intended to be used as OEM replacement automotive parts unless agreed in writing. We may cancel an order at our discretion if it violates this clause.

SERVICE DESCRIPTION

Bicester3D provides:

• 3D printing services using FDM/FFF and SLA (resin) technology
• FDM material options including PLA, PETG, ABS, ASA, TPU, and engineering/specialty filaments (for example nylon-based and carbon-fibre filled materials)
• SLA resin printing in a range of standard and engineering resins
• Design consultation and file preparation assistance
• Local delivery and collection services
• Custom manufacturing and prototyping
• Key/access system replication services (where offered, subject to authorisation checks)

QUOTES, PRICING, AND ORDER ACCEPTANCE

Prices shown on the website are our standard prices at the time you place an order. Automated quotes are estimates based on the information available (for example: file geometry, selected material/quality, quantity, and delivery options).

• Quote validity: Unless stated otherwise, quotes are valid for 7 days.
• When we may need to revise a quote: if the file is corrupted, non-manifold, requires repair, differs from the description, requires unusual post-processing/finishing, or appears safety‑critical/regulated.
• Order acceptance: Your order is accepted when we confirm it (for example via email confirmation) and/or when production begins.

AI HELPER TOOL

Parts of our website include an AI helper tool that can answer questions, generate quotes and estimates, and take actions on your behalf such as adding items to your basket or pre-filling order details. It is provided to assist you only, its output is not guaranteed to be accurate or complete, and it can make mistakes.

It is the Customer’s responsibility to review and verify everything the AI helper does — including quotes, prices, materials, quantities, and basket contents — before placing an order. To the extent permitted by law, Bicester3D cannot be held responsible for any errors, omissions, or mistakes made by the AI helper tool, or for any loss arising from reliance on its output. Where an AI-generated quote or action conflicts with our standard pricing or these terms, our standard pricing and these terms prevail.

KEY / ACCESS SYSTEM REPLICATION (KYC & AUTHORISATION)

Where we provide key cutting or access system replication (for example: keys, fobs, cards, tags, or similar), you must be authorised to request a duplicate. We operate “Know Your Customer” (KYC) and authorisation checks to help prevent unauthorised access and fraud. If we are not satisfied that you are authorised, we may refuse the request.

INFORMATION WE MAY REQUIRE

Before we replicate a key or access credential, we may ask for:

• What it opens: cabinet / locker / padlock / equipment / vehicle / other
• Where the lock/access point is located: home / business / site, and who owns or controls it
• Your reason for needing a copy: lost spare / additional user / replacement / other
• Proof of authorisation (see below)

ACCEPTABLE PROOF OF AUTHORISATION (EXAMPLES)

One of the following is usually sufficient. We may request additional information depending on the circumstances.

• Home: a photo of the lock installed, plus something linking you to the address (for example a recent utility bill showing name/address — you may redact amounts)
• Business/site: an email or letter from the owner/facilities manager authorising the duplicate, or a work order/job reference showing you are contracted to access it

We will not knowingly assist with unauthorised access. We may also refuse replication where a key is marked “Do Not Copy”, is part of a restricted system, appears altered/tampered with, or where the request raises safeguarding, fraud, or legal concerns.

PRINT CHAMBER RECORDINGS

Prints produced on camera-equipped machines may be photographed and filmed from inside the print chamber during production. We use this footage for quality control, production monitoring, and to produce a timelapse video of your print which we make available to you with your order. Recordings show only the print chamber and your part; footage is retained to support these purposes and to improve our production processes.

We do not publish footage of your print. A public share link for your timelapse is created only when you choose to create one, and your print appears in our public gallery only when you additionally choose to feature it. You can remove a share link (and any gallery listing) at any time from your order page. If your part is commercially sensitive and you would prefer it not to be filmed at all, contact us before or when ordering and we will not record it, or will route it to a non-camera machine where possible.

ORDER PROCESS AND PAYMENT

Orders are confirmed upon payment. We accept payment via Stripe (cards, PayPal, bank transfer). Prices are exclusive of VAT unless otherwise stated; any applicable VAT is shown at checkout and/or on your invoice. Payment is required before production begins unless credit terms are agreed in writing.

Orders may be cancelled within 2 hours of placement for full refund. Once production begins, orders cannot be cancelled. Cancellation of custom design work is governed by the CAD & Design Services section above.

Chargebacks and payment disputes: If you believe there is an issue with your order, please contact us first so we can resolve it quickly. If a chargeback is raised, we may suspend work on the order until the dispute is resolved.

CANCELLATIONS, RETURNS, AND REFUNDS (B2C & B2B)

Custom-made goods: Most 3D printed items are made to your specification (for example made from your file, to your chosen dimensions/material/quality). Under UK consumer law, the usual 14‑day “change of mind” cancellation right does not apply to bespoke/customised goods once production has begun. This is because printed items are “goods made to the consumer’s specifications” under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

Consumers may request cancellation before production begins; we reserve the right to deduct reasonable costs already incurred.

If you are a consumer (B2C): Nothing in these terms affects your statutory rights. If goods are faulty or not as described, you may be entitled to repair/replacement or a refund under the Consumer Rights Act 2015.

If you are a business (B2B): you should inspect goods on receipt and notify us promptly of any issues. Unless otherwise agreed in writing, business orders are non-returnable once production has begun, except for defects or non-conformity.

• Reporting a problem: Contact us with your order number and clear photos. For dimensional/tolerance issues, include measurements and the measuring method.
• Our remedies: Where appropriate we may (at our discretion) reprint, repair, offer partial refund, or refund the affected item(s).
• Exclusions: We do not treat normal FDM characteristics as defects (layer lines, minor support marks, slight colour variation, small tolerance drift within stated tolerances).

PROMOTIONAL OFFERS AND DISCOUNTS

Promotional discounts and special offers apply exclusively to direct STL file printing services obtained through our automated quote system. These offers do not apply to:

• Custom design services or CAD modeling work (see CAD & Design Services)
• Manual design modifications or file repair services
• Projects requiring significant manual labor or hand-finishing
• Custom consultation or technical advisory services
• Orders requiring custom quotes outside the automated system

Discounts are automatically applied at checkout for eligible orders. We reserve the right to modify or terminate promotional offers at any time. Offers cannot be combined unless explicitly stated. For orders involving both automated printing and manual services, discounts apply only to the automated printing component.

FILE REQUIREMENTS AND INTELLECTUAL PROPERTY

You must provide:

• Valid STL, STEP, 3MF, OBJ, or IGES files up to 50MB
• Watertight, manifold geometry
• Appropriate scaling and dimensions
• Geometry meeting our minimum design requirements for the chosen process (see below)
• Legal right to manufacture the design

You retain all intellectual property rights to your designs. We do not share or reproduce your files without permission. Files are stored securely and deleted after our retention period.

Your responsibility: You must have the legal right to submit the file and request manufacture. The promises you give us about this are set out in the Your Rights in What You Send Us section below.

YOUR RIGHTS IN WHAT YOU SEND US

This section applies to every job you give us, including 3D printing, 3D scanning, reverse engineering, CAD and design work, and copying or reproducing an existing part. It covers everything you supply for the job: digital files, drawings, photos, specifications, names, logos, and physical objects (together, "Customer Materials").

What you warrant to us: By placing an order or asking us to start work, you warrant (promise) that:

• you own the Customer Materials, or you have every permission and licence needed to use them in the way you are asking us to;
• you have the right to instruct us to carry out the job, including to scan, measure, copy, reverse engineer, modify, reproduce, and manufacture the item or design concerned, in the quantities you order;
• where a physical object or design belongs to someone else, you have their permission for it to be scanned, copied, or reproduced;
• where you send us a model downloaded from a third-party site (for example MakerWorld, Printables, or Thingiverse), your intended use complies with that model's licence, including any non-commercial or no-derivatives terms; and
• carrying out the job, supplying the results to you, and your use of them will not infringe anyone's intellectual property rights (including copyright, registered and unregistered design rights, patents, trade marks, and confidential information or trade secrets), and will not breach any contract, licence, confidentiality obligation, or law.

We do not check: We rely on these promises. We do not investigate who owns a design or object, and accepting or completing a job is not a confirmation by us that the job is lawful. We cannot advise you on whether you have the rights you need; if you are unsure, take legal advice before ordering.

Our permission to use your materials: You give us a non-exclusive, royalty-free licence to use the Customer Materials only as needed to quote for and carry out your job, including making working copies such as scan data, meshes, CAD models, and print files.

Our right to refuse or stop: We may decline a job, or pause or cancel a job already in progress, if we reasonably believe it may infringe someone else's rights or if we receive a complaint or claim about it. If we cancel for this reason, we will refund what you paid less a reasonable amount for work already done, and we may hold or decline to return outputs (such as scan data or printed parts) that are the subject of the concern.

If a claim is made: You agree to cooperate with us if a third party alleges that a job infringed their rights. If you are a business customer, you will indemnify us against all claims, losses, damages, costs (including reasonable legal fees), and expenses arising from any breach of the promises above or any claim that work we carried out on your instructions infringed a third party's rights. If you are a consumer, you are responsible for losses we suffer that are a foreseeable result of your breach of these promises.

These promises continue to apply after your job is completed, delivered, or cancelled.

MINIMUM DESIGN REQUIREMENTS

All orders must meet our published minimum design requirements for the process you select. These are set out in full in our FDM design guide and SLA design guide, which form part of these terms. By placing an order you confirm that your design meets them. The headline minimums are:

• FDM: walls at least 1.2mm (2.4mm for functional parts), features at least 0.4mm, holes above 0.5mm diameter, unsupported bridges under 20mm, and overhangs kept within 55° where possible
• SLA: walls at least 0.2mm (1mm or more on parts that will be handled), embossed detail at least 0.1mm high, engraved detail at least 0.15mm, holes at least 0.5mm diameter, free-standing pins at least 0.3mm diameter, and at least 0.4mm clearance between mating parts
• Both processes: watertight, manifold geometry in a supported file format, correctly scaled, and sized to fit our build volumes (or accepted for splitting as described below)

These are manufacturing minimums, not design advice, and meeting them does not mean a part will be fit for your purpose. Features at or near a minimum are more likely to fail, and we may apply a larger value where the process requires it.

If a design does not meet them: we may, at our discretion, decline or cancel the order, ask you to supply a revised file, or print the file as supplied. Where we print a file as supplied, we do not warrant that features below the minimum will print successfully or will be durable in use, and we are not responsible for a feature failing because of the design itself.

This does not affect delivery or your statutory rights. Damage in transit is dealt with under the Delivery and Collection section, whatever the design: your order remains at our risk until it reaches you, so if an item arrives damaged, broken or incomplete we will put it right regardless of the design. If you are a consumer, nothing in this section limits your rights under the Consumer Rights Act 2015, including in respect of goods that are not of satisfactory quality, not as described, or damaged before they reach you.

Business customers (B2B): where you supply a design that does not meet the Minimum Design Requirements, parts that are defective, distorted or fragile because of those features are not eligible for free reprint or refund under the Defects and Warranty clause, and any reprint is chargeable.

We are not obliged to check your file against these requirements. Our quote page may run automated checks on your design, flag features that could be fragile or difficult to print, and ask you to acknowledge a warning before you order. Any automated check is advisory only and is not a design review: it can miss problems, and not receiving a warning does not mean your design meets these requirements or will print successfully. Any comment we make on a design — including through the AI helper — is given as a courtesy and does not amount to design approval or a warranty that the design will print successfully.

STL FILE SCALING AND DIMENSIONS

STL files do not contain unit information. When you upload an STL file, the dimensions may not match your expectations due to unit ambiguity (for example, a file modelled in inches may be interpreted as millimetres, or vice versa). By uploading an STL file, you accept that the printed part may not be the size you intended and that Bicester3D cannot be held responsible for any scaling discrepancies.

It is the Customer's responsibility to verify dimensions before placing an order. If dimensional accuracy is critical, we strongly recommend uploading a STEP file instead, which retains unit and scale information. Alternatively, please contact us directly so we can confirm dimensions before printing.

For non-functional parts (for example decorative items, display models, or visual prototypes), we may scale the model to fit the available print bed size. If exact dimensions are important to you, please contact us directly before placing your order so we can discuss your requirements.

OVERSIZED MODELS

If a submitted model exceeds the maximum build volume of our printers, we will print the model in multiple parts as standard. Assembly of these parts is not guaranteed and may not be included unless explicitly agreed upon prior to order. If you require assembly, please contact us before placing your order.

Multi-part and split jobs: Unless expressly agreed in writing prior to order, jobs that are split into multiple parts — or supplied as a multi-part design — are not sent assembled.

CUSTOMER-SUPPLIED PHYSICAL OBJECTS (SCANNING, COPYING, REFERENCE)

Where you send or hand us a physical object — for example for 3D scanning, reverse engineering, reproduction, test fitting, or as a reference item (a "Supplied Object") — the following applies while it is in our custody. You also give us the promises in the Your Rights in What You Send Us section, including that you have the right to have the object scanned, copied, or reverse engineered.

• Care: We will take reasonable care of Supplied Objects while they are in our possession. Some processes (for example scanning sprays, fixturing, disassembly, or test fitting) carry inherent handling risk, which you accept by sending the item.
• Declared value — you must tell us: Before sending any Supplied Object worth more than £100, or any object that is rare, irreplaceable, one-of-a-kind, of sentimental value, or part of a high-value assembly, you must declare its nature and value to us in writing and receive our written acceptance. We may decline to handle such items, or agree to handle them subject to an additional fee and/or specific insurance.
• Limit of liability: Unless a higher value has been declared by you and accepted by us in writing before we receive the item, our total liability for loss of or damage to a Supplied Object is limited to the higher of £100 or the price paid for the relevant service. Where a declared value has been accepted in writing, our liability is limited to that declared value. We are not liable for any special, unique, rarity, sentimental, or consequential value that was not declared to and accepted by us in writing before receipt.
• Irreplaceable items: We strongly recommend that you do not send us irreplaceable or sentimental items. Where possible, send a replica, a spare, or the item's manufacturer drawings instead, or contact us first to discuss handling arrangements.
• Transit: Supplied Objects are at your risk while in transit to us and from us back to you. Choose an insured, tracked service appropriate to the item's value. We will package returns with reasonable care.
• Uncollected items: If a Supplied Object is not collected, or return delivery cannot be completed, within 90 days of us notifying you that the work is complete (or cancelled), we may return it to your last known address at your cost, place it in storage at your cost, or dispose of it. We will attempt to contact you before disposal.

Nothing in this section limits or excludes liability which cannot be limited or excluded under applicable law, and if you are a consumer it does not affect your statutory rights.

PROHIBITED ITEMS

QUALITY AND TOLERANCES

Due to the nature of additive manufacturing, you accept inherent characteristics including visible layer lines, minor surface imperfections, anisotropic mechanical properties, and dimensional variance. Dimensional variance is typically within ±0.5mm or 1% depending on process, geometry, and size; for many external dimensions we often achieve ~±0.2mm on suitable features, but this is not guaranteed. FDM layer heights range from 0.1-0.3mm depending on selected quality; SLA parts are printed at 25-50 micron layers. We do not guarantee cosmetic perfection, and we do not validate structural performance or fitness for purpose.

We do not guarantee watertightness, air-tightness, or chemical resistance unless explicitly agreed in writing.

HOLES AND INTERNAL FEATURES

We cannot guarantee precise tolerances on holes, threads, or internal features due to material shrinkage and FDM process limitations. Holes typically print 0.1-0.3mm undersized and may require reaming or drilling to final dimension. We strongly recommend:

• Holes: Design 0.2-0.3mm oversized, then redrill to final size
• Threads: Print pilot holes and tap threads post-print for best results
• Press-fits: Test fit first; material compression varies by type
• Clearances: Add minimum 0.3mm clearance for moving parts

MATERIAL CHARACTERISTICS

All thermoplastic materials exhibit some degree of warping, shrinkage, and layer adhesion variability. Part orientation affects strength significantly - parts are weakest along layer lines. First-layer elephant foot (slight bulging) is normal and typically 0.2-0.4mm. Colors may vary slightly between batches.

SLA / RESIN CHARACTERISTICS

SLA (resin) parts have different properties to FDM thermoplastics and you accept the following inherent characteristics:

• Brittleness: Standard resins are more brittle than FDM thermoplastics and can fracture suddenly under impact, bending, or sustained load. Resin parts are generally unsuitable for load-bearing, snap-fit, or impact applications unless an engineering resin is expressly agreed.
• UV and environmental degradation: Resin parts may discolour, become more brittle, or degrade with prolonged exposure to sunlight/UV, heat, or moisture. They are supplied for indoor use unless otherwise agreed.
• Support marks: Support contact points leave small nubs or marks; these are inherent to the process and are not defects.
• Skin and food contact: Resin parts are not certified for food contact, potable water, prolonged skin contact, or medical/dental use, and must not be used for these purposes unless expressly agreed in writing.
• Dimensional behaviour: Resin parts can shrink or warp slightly during post-curing; fine features and thin walls below our published minimums may not resolve or may be fragile.

SURFACE FINISH

Layer lines are inherent to FDM printing and will be visible. Support removal may leave marks or scarring. Overhangs steeper than 45° require supports and may have reduced surface quality. Bottom surfaces (on build plate) will be smoother than top surfaces. We do not provide post-processing unless specifically requested and quoted.

CUSTOMER RESPONSIBILITY

Customer is responsible for verifying that printed parts meet their application requirements. We recommend prototype testing before ordering multiple units. Design for manufacturability issues (thin walls, unsupported overhangs, excessive bridging) may result in quality compromises. Consult our design guides or contact us for design review before ordering critical parts.

Regulated / safety-critical uses: Unless we expressly agree in writing, our products and services are not intended for use as medical devices, safety‑critical systems, or applications where failure could cause injury, loss of life, or significant property damage. You are responsible for validation, testing, and compliance with any applicable standards and laws.

PROHIBITED USES (HIGH-RISK APPLICATIONS)

HR.1 Products supplied by RODA Technology Ltd trading as Bicester3D (“we”, “us”, “our”) are manufactured by additive manufacturing (3D printing) and are supplied for general, non-safety-critical use only. In this section, “Product” means any Printed Item or other physical item we supply.

HR.2 You must not use, incorporate, resell, or permit the use of any Product in connection with, and we do not supply Products for:

• (a) any aircraft, aerospace, drone, or other aerial device (whether experimental, amateur-built, or certified);
• (b) any watercraft or marine application;
• (c) any safety-critical part of a motor vehicle, including but not limited to braking, steering, suspension, wheels or hubs, fuel systems, throttle or accelerator components, airbags or restraint systems, or any load-bearing or structural component;
• (d) any medical, life-support, or other application in which the failure of the Product could result in death, personal injury, or significant damage to property.

HR.3 If you wish to use a Product for any purpose listed in HR.2, you must disclose the intended application to us in writing before placing your order. We may accept or decline such work at our sole discretion and are under no obligation to accept it.

HR.4 You are solely responsible for satisfying yourself that a Product is fit for your intended purpose. 3D-printed parts have inherent material limitations — including anisotropic strength, layer-adhesion behaviour, porosity, and temperature tolerance — and where you supply the design, specification, or material choice, that choice is your responsibility.

HR.5 You agree to indemnify us against all claims, losses, damages, liabilities, and costs arising from or in connection with any use of a Product in breach of HR.2, or any failure to disclose an intended application under HR.3.

In addition, unless explicitly agreed in writing, we do not warrant suitability for food contact or potable water systems, pressure-bearing components, medical or dental applications, or weapons or firearms components.

We do not provide conformity with standards (such as CE, EN, BS, ISO) unless expressly stated.

PROHIBITED END-USE: MILITARY, DEFENCE AND CONTROLLED GOODS

MD.1 The Customer warrants that any goods or services supplied by Bicester 3D ("the Supplier") will not be used, directly or indirectly, for:

• (a) any military, defence, paramilitary, intelligence, or law-enforcement application, including but not limited to weapons systems, munitions, unmanned aerial vehicles (UAVs) or their components, targeting systems, surveillance equipment, or any end-item listed on the UK Strategic Export Control Lists;
• (b) any application controlled under the UK Export Control Act 2002, the Export Control Order 2008 (as amended), or any UK or international sanctions regime, including but not limited to measures applicable to Russia, Belarus, Iran, North Korea, or any other sanctioned jurisdiction or designated person;
• (c) the development, production, handling, operation, maintenance, storage, detection, identification or dissemination of chemical, biological, nuclear or radiological weapons, or missiles capable of delivering such weapons.

MD.2 The Customer shall, before placing an order, disclose in writing any intended end-use that falls within or may reasonably fall within MD.1, and any intended end-user who is a government, military, defence, or security body, or a known supplier to the same.

MD.3 The Supplier reserves the right, at its sole discretion and without liability, to:

• (a) decline any enquiry, order, or work-in-progress where it has reasonable grounds to believe MD.1 or MD.2 applies;
• (b) terminate any ongoing engagement where information emerges after acceptance that would have caused the Supplier to decline under (a);
• (c) retain any deposit paid as compensation for due-diligence time where termination under (b) follows from the Customer's misrepresentation, omission, or non-disclosure.

MD.4 The Customer shall indemnify the Supplier against any loss, fine, penalty, or legal cost arising from the Customer's breach of this clause.

MD.5 This clause shall survive termination of the contract.

DELIVERY AND COLLECTION

Standard turnaround is 1–3 working days. Express service is available for an additional cost — see the Express Service section below for what this does and does not include. UK delivery via Royal Mail Tracked 48 is free on every order; faster paid delivery upgrades and free collection from Bicester are also offered.

Risk in transit. Goods remain at our risk until they come into your physical possession (or that of a person you have identified to receive them), or until you collect them. For consumers this is required by section 29 of the Consumer Rights Act 2015, and we apply the same rule to business customers. If an item reaches you damaged, broken or incomplete, tell us and we will put it right.

Business customers (B2B): please inspect consignments on receipt and tell us within a reasonable time if anything has arrived damaged, so we can put it right and pursue the carrier.

The Customer is responsible for all subsequent storage, installation, usage, and performance of the printed item. Title in printed items passes upon receipt of full payment.

Delivery times are estimates unless we have agreed a specific deadline in writing. If courier delivery is selected, you are responsible for providing accurate address and contact details. If an item is returned to us due to incorrect details or failed delivery attempts, we may charge for re-delivery.

EXPRESS SERVICE

Express Service is a paid upgrade that places your order at the front of our production queue. It does not give you a guaranteed delivery date, dispatch date, or turnaround time, and we do not commit to any specific timeframe when you select it.

WHAT EXPRESS DOES

• Your order moves ahead of all standard-priority orders in our production queue.
• Your order is queued behind any other Express orders placed before yours — Express orders are processed in the order they are received.
• We make our best efforts to manufacture and dispatch Express orders as quickly as our production capacity allows.

WHAT EXPRESS DOES NOT DO

• It does not guarantee a delivery date, dispatch date, or any specific turnaround time.
• It does not entitle you to a refund of the Express fee, or any other remedy, if your order takes longer than you expected.
• It does not override courier delays, supplier issues, force majeure, or any other event outside our reasonable control (see Force Majeure below).

If we have agreed a specific deadline with you in writing in advance of your order, that written agreement governs — not the standard Express terms above.

VACUUM FORMING AND PREORDERS

Our vacuum forming service heats a plastic sheet and pulls it over a mould with a vacuum. Unless you send your own mould, we 3D print the mould from the file you upload, form the number of parts you order, and trim them to their outline.

THE SHAPE CHECK

• The undercut, draft, depth and wall-thickness checks on our website are automated guidance, not a guarantee that a shape will form well.
• If you order a part the check has flagged (for example undercuts or a deep draw) you accept that it may need trimming, a split mould or a small design change, and that the result may not match your file exactly. We will contact you if we think your part needs a change before we form it.
• If we cannot form your part to a usable standard, we will tell you and refund what you paid for the parts we could not make.

FINISH AND TOLERANCES

• Vacuum forming is not a precision process. Dimensions, wall thickness and fine detail vary from part to part and across a part.
• The sheet thins as it stretches. The wall thickness we show is an estimated average; corners and deep walls will be thinner.
• The formed sheet copies the surface of the mould. Fine 3D-print layer lines can show, especially on thin or clear sheet.

MOULDS

• The printed mould is included in your price. If you ask, we will send it with your parts. Otherwise we keep it for 90 days after dispatch for repeat orders and then recycle it.
• If you send us your own mould or object, you post it at your own cost and risk. It must withstand contact with hot plastic (around 180°C) and vacuum. We are not responsible for heat or vacuum damage to a customer-supplied mould. We return it with your parts.

PREORDERS

• Where we take a preorder (for example before a new service starts), the price, including any preorder discount, is fixed when you pay.
• We will dispatch your order by the date shown when you order and in your order confirmation. If we have not dispatched by that date, you can cancel and we will refund you in full.
• Your parts are made to your design, so the 14-day cancellation right for consumers does not apply once we have started work on your order. Work starts shortly after payment, when we begin printing your mould. You can cancel for a full refund before then.

Formed parts are not certified for food contact, medical or safety-critical use unless we have agreed that in writing. The Prohibited Uses section above applies to formed parts in the same way as printed parts.

WARRANTY AND LIABILITY

DEFECTS AND WARRANTY (30 DAYS)

We warrant that printed items will be free from manufacturing defects for 30 days from delivery. A manufacturing defect means a failure of the print to conform to the material and configuration selected at checkout, excluding inherent characteristics described in the Quality and Tolerances section.

This warranty does not cover design-related failures, including any failure of a feature that does not meet our Minimum Design Requirements (subject, for consumers, to the statutory rights preserved in that section); breakage due to mechanical stress, heat, pressure, or chemicals; UV or other environmental degradation; dimensional fit issues; items modified after delivery; or material selection errors by the Customer.

Our sole obligation under this warranty is, at our discretion, to reprint the defective item or refund the cost of the defective item.

FITNESS FOR PURPOSE

Except for non-excludable statutory rights, we make no representation or warranty that any printed item is fit for a particular purpose. The Customer acknowledges that they have not relied on any statement, representation, or advice from us regarding safety, structural performance, application suitability, or compliance with standards.

If the Customer requires certification, compliance, or testing, this must be requested and agreed in writing before ordering.

LIABILITY AND INDEMNITY

Subject to the Important legal notes below, we shall not be liable for indirect, incidental, or consequential losses, including loss of business, revenue, profit, or data; loss of use; damage to other property arising from use of printed items; or costs of substitute goods, rework, or repairs.

If you are a consumer (B2C): If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, for loss or damage arising from use of a printed item contrary to these terms or our published guidance (including use in load-bearing, safety-critical, or prohibited applications, or use of an item beyond its stated limitations), or for business losses. In particular, where an item fails in use because of its design, the material or settings you selected, or the loads and conditions it was subjected to — rather than a failure by us to manufacture it as ordered — that failure is not a breach by us. Nothing in this paragraph affects your statutory rights.

Important legal notes: Nothing in these terms limits or excludes liability which cannot be limited or excluded under applicable law (including liability for death or personal injury caused by negligence, or for fraud).

The Customer agrees to indemnify and hold us harmless against any claims, losses, liabilities, or damages arising from the Customer’s design or materials choices; installation, modification, or misuse; third-party claims relating to use of printed items; or breach of these terms.

B2B: If you are acting in the course of business, to the maximum extent permitted by law we exclude all implied conditions, warranties, representations, or other terms which may apply to our services or products. Our total aggregate liability to you for any claim arising out of or in connection with an order is limited to the amount paid for that order.

Business Customers confirm that their use of the printed item complies with applicable technical, regulatory, and industry standards.

FORCE MAJEURE

We are not responsible for delay or failure to perform caused by events outside our reasonable control (for example: supplier failures, material shortages, courier disruption, power outages, internet/service interruption, extreme weather, fire, flood, or governmental actions). We will keep you informed and resume performance as soon as reasonably possible.

COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint, contact us first with your order number and details of the issue. We aim to respond within 2 business days and resolve matters as quickly as possible. If we cannot resolve a dispute informally, disputes will be handled in accordance with the Governing Law section below.

DATA PROTECTION

We process personal data in accordance with UK GDPR and our Privacy Policy. Customer data is used solely for order fulfilment, service improvement, and fraud prevention. Where KYC/authorisation checks are required for key/access replication requests, we may process the information you provide (including documents and photos) to verify you are authorised. We recommend you redact non-essential information (for example billing amounts). We keep such information only as long as reasonably necessary for verification, record-keeping, and legal compliance.

GOVERNING LAW

These terms are governed by English law. Disputes will be resolved through English courts. We aim to resolve issues amicably through direct communication before formal proceedings.

DEFINITIONS

• Consumer — An individual acting wholly or mainly outside their trade, business, or profession.
• Business — Any organisation or individual acting for purposes relating to their trade, business, or profession.
• Printed Item — A physical item manufactured through our 3D printing service from a Customer-supplied file.
• Customer — You, the person or organisation placing an order with us.
• Minimum Design Requirements — The published minimum geometry and feature limits for each printing process, set out in the Minimum Design Requirements section and in our design guides, as updated from time to time.

CHANGES TO TERMS

We may update these terms periodically. Significant changes will be communicated via email or website notice. Continued use constitutes acceptance of updated terms.