TERMS OF SERVICE

SERVICE AGREEMENT

By using Bicester3D services, you agree to these terms and conditions. These terms constitute a legally binding agreement between you and Bicester3D for the provision of 3D printing services.

SERVICE DESCRIPTION

Bicester3D provides:

• 3D printing services using FDM/FFF technology
• Material options including PLA, PETG, ABS, ASA, and TPU
• Design consultation and file preparation assistance
• Local delivery and collection services
• Custom manufacturing and prototyping

ORDER PROCESS AND PAYMENT

Orders are confirmed upon payment. We accept payment via Stripe (cards, PayPal, bank transfer). Prices include VAT where applicable. Payment is required before production begins.

Orders may be cancelled within 2 hours of placement for full refund. Once production begins, orders cannot be cancelled. Custom design work is non-refundable once confirmed.

PROMOTIONAL OFFERS AND DISCOUNTS

Promotional discounts and special offers apply exclusively to direct STL file printing services obtained through our automated quote system. These offers do not apply to:

• Custom design services or CAD modeling work
• Manual design modifications or file repair services
• Projects requiring significant manual labor or hand-finishing
• Custom consultation or technical advisory services
• Orders requiring custom quotes outside the automated system

Discounts are automatically applied at checkout for eligible orders. We reserve the right to modify or terminate promotional offers at any time. Offers cannot be combined unless explicitly stated. For orders involving both automated printing and manual services, discounts apply only to the automated printing component.

FILE REQUIREMENTS AND INTELLECTUAL PROPERTY

You must provide:

• Valid STL, 3MF, or OBJ files up to 50MB
• Watertight, manifold geometry
• Appropriate scaling and dimensions
• Legal right to manufacture the design

You retain all intellectual property rights to your designs. We do not share or reproduce your files without permission. Files are stored securely and deleted after our retention period.

PROHIBITED ITEMS

QUALITY AND TOLERANCES

Standard dimensional tolerance is ±0.2mm for external dimensions. Layer heights range from 0.1-0.3mm depending on selected quality. FDM printing characteristics include visible layer lines and potential support marks. We guarantee structural integrity but not cosmetic perfection.

HOLES AND INTERNAL FEATURES

We cannot guarantee precise tolerances on holes, threads, or internal features due to material shrinkage and FDM process limitations. Holes typically print 0.1-0.3mm undersized and may require reaming or drilling to final dimension. We strongly recommend:

• Holes: Design 0.2-0.3mm oversized, then redrill to final size
• Threads: Print pilot holes and tap threads post-print for best results
• Press-fits: Test fit first; material compression varies by type
• Clearances: Add minimum 0.3mm clearance for moving parts

MATERIAL CHARACTERISTICS

All thermoplastic materials exhibit some degree of warping, shrinkage, and layer adhesion variability. Part orientation affects strength significantly - parts are weakest along layer lines. First-layer elephant foot (slight bulging) is normal and typically 0.2-0.4mm. Colors may vary slightly between batches.

SURFACE FINISH

Layer lines are inherent to FDM printing and will be visible. Support removal may leave marks or scarring. Overhangs steeper than 45° require supports and may have reduced surface quality. Bottom surfaces (on build plate) will be smoother than top surfaces. We do not provide post-processing unless specifically requested and quoted.

CUSTOMER RESPONSIBILITY

Customer is responsible for verifying that printed parts meet their application requirements. We recommend prototype testing before ordering multiple units. Design for manufacturability issues (thin walls, unsupported overhangs, excessive bridging) may result in quality compromises. Consult our design guides or contact us for design review before ordering critical parts.

DELIVERY AND COLLECTION

Standard turnaround is 2-3 business days. Express service available for additional cost. We offer free collection from Bicester, local delivery throughout Oxfordshire, and UK-wide shipping. Risk transfers to customer upon delivery or collection.

WARRANTY AND LIABILITY

We warrant parts against manufacturing defects for 30 days. Replacement parts will be provided for verified defects. Our liability is limited to the order value. We are not liable for consequential, indirect, or special damages.

Customer is responsible for design suitability, material selection appropriateness, and end-use safety. We provide guidance but final responsibility rests with the customer.

DATA PROTECTION

We process personal data in accordance with UK GDPR and our Privacy Policy. Customer data is used solely for order fulfillment and service improvement.

GOVERNING LAW

These terms are governed by English law. Disputes will be resolved through English courts. We aim to resolve issues amicably through direct communication before formal proceedings.

CHANGES TO TERMS

We may update these terms periodically. Significant changes will be communicated via email or website notice. Continued use constitutes acceptance of updated terms.